Grab Accelerates Launch of New Safety Measures for Safer Holiday Rides

Grab Philippines is ramping up its commitment to safety with the launch of new tech features and comprehensive driver education programs, just in time for the high-demand holiday season. With a strong 99.99% safety record, Grab is enhancing its platform to ensure safer rides for passengers and driver-partners, setting the bar for the ride-hailing industry.

Key safety features being rolled out this September include:

1. Audio Protect – An opt-in feature that records audio during rides and securely stores the data for future reference in case of disputes or safety concerns. With the help of AI, this feature will also evolve to detect real-time safety risks through in-vehicle audio signals.
2. Driver Selfie Verification – Drivers are required to take random selfies throughout the day to verify their identity, complementing the pre-trip selfie checks. This ensures that only registered drivers are operating at all times.

These new features complement Grab’s existing safety tools, including:

• Emergency SOS Button – Directly connects passengers and drivers to law enforcement during emergencies.
• Trip Monitoring – Detects unexpected stops or route anomalies, allowing Grab to provide immediate assistance if needed.
• Share Your Ride – Allows passengers to share their trip details with trusted contacts for additional security.
• Report an Issue – A quick and accessible feature for passengers to raise concerns during their ride.

In addition to tech-driven improvements, Grab is reinforcing driver safety through behavior-focused training. In partnership with key organizations, Grab’s initiatives include:

• Crime Prevention Awareness with the Philippine National Police (PNP) – Conducting road safety seminars and crime prevention workshops for drivers.
• Safe Spaces Education with the Philippine Commission for Women – Helping drivers understand their responsibilities under the Safe Spaces Act (RA 11313), promoting gender-sensitive interactions.

Through this comprehensive approach, Grab aims to create a safer ride-hailing ecosystem, working closely with passengers, drivers, and government agencies. As safety evolves, Grab’s commitment to providing secure journeys remains unwavering, ensuring every trip is safer than the last.