Isuzu Philippines Earns Triple Star Award for Aftersales Excellence

Isuzu Philippines Corporation (IPC) has once again secured the esteemed Triple Star Award from Isuzu Motors Limited Japan (IML), reaffirming its position as a leader in aftersales service. The accolade was conferred on October 31, 2024, during the Isuzu Distributor & Dealer Aftersales Awards ceremony in Yokohama, Japan. This recognition highlights IPC’s unwavering dedication to delivering exceptional aftersales support and operational excellence across the Philippines.

This latest award continues IPC’s tradition of excellence, having been a recipient of the Triple Star Award from 2019 to 2022. The consistent acknowledgment underscores IPC’s commitment to providing outstanding customer service, ensuring it meets and exceeds the global standards set by Isuzu Motors.

Rigorous Evaluation Criteria

The Isuzu Distributor & Dealer Aftersales Awards are designed to encourage continuous improvement among Isuzu distributors worldwide. IPC underwent a meticulous evaluation focusing on two main criteria: Basic Operation and Business Expansion.

In the Basic Operation category, IPC excelled in ensuring vehicle uptime for customers, enhancing operational efficiency through minimized downtime. Its focus on customer relationship management, business management practices, and strict adherence to legal compliance further strengthened its position as a top-performing distributor. Meanwhile, the Business Expansion category assessed IPC’s efforts to align its dealership network with global benchmarks, bolstering customer loyalty through superior aftersales service quality and targeted marketing strategies.

Global Recognition Among Peers

IPC stood out among 56 Isuzu distributors worldwide, sharing the Triple Star Award with Isuzu Vietnam. This global recognition highlights IPC’s exceptional capabilities and its role as a trusted partner in the automotive sector. “We are incredibly honored to receive the Triple Star Award once again,” said Tetsuya Fujita, President of IPC. “This achievement reflects our team’s relentless dedication to providing outstanding aftersales service and support to our customers. Our consistent recognition from 2019 to 2022, and now in 2024, is a testament to our commitment to excellence.”

Focus on Customer Satisfaction

To maintain its high standards, IPC is enhancing its aftersales capabilities through dealership upgrades, service training programs, improved parts management, and stronger dealer support. These initiatives are part of its mission to meet the evolving needs of customers while fostering long-term loyalty.

“Our relentless dedication to delivering the best aftersales service is at the core of everything we do,” Fujita added. “We promise to uphold these high standards in the years to come, ensuring every Isuzu customer receives the exceptional support they deserve.”

For updates on Isuzu Philippines Corporation’s latest products and services, visit www.isuzuphil.com or drop by any authorized Isuzu dealership nationwide.