MOVE IT Holds First-Ever Passenger Feedback Forum, Deepens Safety Commitment

Homegrown motorcycle taxi provider MOVE IT held its first-ever passenger feedback forum as part of its intensified commitment to safety on the platform.

The inaugural forum provided MOVE IT with valuable insights from a diverse group of regular passengers about moto-taxi safety mechanisms. It also allowed the company to share updates on its ongoing efforts to enhance safety and service reliability.

MOVE IT General Manager Wayne Jacinto spearheaded the forum, leading discussions on various strategies currently in place to ensure safety. Key topics included the expansion of skills training for riders, activation of advanced safety features, continuous upgrading of safety gear, and the strengthening of emergency response programs.

“This passenger forum is one of our initiatives to improve our service and intensify our safety measures. We value every comment, idea, and suggestion from our commuters because they help us identify areas where we need to focus our efforts. While we have launched numerous safety and reliability programs, we know continuous improvement is essential. With the support of our valued passengers and riders, we can ensure the success of these initiatives,” said MOVE IT General Manager Wayne Jacinto.

The face-to-face passenger feedback forum complements MOVE IT’s existing in-app feedback mechanisms, such as the post-ride rating system, activity tab, and report-an-issue feature.

Passengers from various backgrounds engaged with MOVE IT leaders in a series of forums, discussing safety mechanisms within the moto-taxi industry.

Intensifying Safety on MOVE IT

Building on the productive discussions with commuter groups and the feedback shared in-app, MOVE IT has swiftly implemented new safety measures and technologies, further solidifying its commitment to road safety.

Focusing on Road Safety Skills: MOVE IT prioritizes rider skills and a positive mindset for a safer riding experience. The company expanded its skills development and assessment program by adding mandatory quarterly training sessions. These sessions refresh rider-partners on driver guidelines and safety protocols and update them on techniques to navigate various road challenges safely and effectively. Additionally, MOVE IT has introduced new face-to-face values and behavior seminars, further promoting a professional and courteous rider community.

Activating New Technologies: MOVE IT stays at the forefront of safety with cutting-edge technology. Recognizing that optimal speed is crucial, it now leverages real-time data analytics to monitor rider-partner speed. This allows for immediate “Overspeeding Alerts,” prompting riders to adjust their pace accordingly.

Elevating Emergency Response: MOVE IT is strengthening its emergency response by growing its on-ground Emergency Response Team, adding more personnel and resources across Metro Manila, Cebu, and Cagayan De Oro. Capitalizing on the bayanihan among MOVE IT riders, the platform is introducing incentives for proactive accident reports. This encourages riders to look out for each other and contribute to a safer riding environment. These measures enable MOVE IT to attend to any untoward incident on the road in less than 30 minutes.

Prioritizing Gear Quality: MOVE IT has implemented a stricter and more regular cadence of gear quality inspection. The platform also pledged to continually provide incentives-based gear, such as new helmets, to ensure rider-partners are equipped with top-tier protective equipment for both themselves and their passengers.

Participants of the forum take a quick tour of the MOVE IT safety facility

Moving forward, MOVE IT will continue to engage more deeply with the communities it serves to offer a safer and more convenient motorcycle ride-hailing experience for Filipino commuters. The moto-taxi provider also encourages its passengers and drivers to proactively share feedback via channels such as Passenger and Driver Feedback Features, In-App Ratings, and the MOVE IT Hotline. This will significantly help the platform quickly evolve and enhance its safety and reliability as a provider of two-wheel transportation.